Returns & Exchanges

At Reiwatakiya UK, we want you to be completely satisfied with your Japanese beauty products. If you are not happy with your purchase, you can return unopened and unused items within 14 days of delivery for a full refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Pack Securely

  Ensure the beauty products are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our London warehouse, then drop it off at your nearest authorized postal service point.

• 4.
  Receive Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.