Frequently Asked Questions
Everything you need to know about your Japanese beauty journey
Are your products 100% authentic?
Yes, all products at Reiwatakiya UK are sourced directly from authorized distributors in Japan. We guarantee 100% authenticity for every skincare, makeup, and wellness item in our store.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer express shipping options at checkout for those who want their J-beauty essentials delivered within 1-2 business days.
Do you ship internationally?
Currently, we primarily serve the UK market. However, we are working on expanding our shipping zones. Please check our shipping policy page for the most up-to-date list of available countries.
What is your return policy?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.
How can I check the expiration date of my Japanese products?
Most Japanese cosmetic brands use batch codes rather than explicit expiration dates. Generally, unopened products are shelf-stable for 3 years. Once opened, we recommend using them within 6-12 months.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.